Frequently Asked Questions

Frequently Asked Questions

The once off admin fee to get started is equal to one month's rental fee of the installation size that you choose.

The contract is an evergreen contract which will last until you choose to cancel.

As a rule of thumb, you can use all your essential appliances during loadshedding. Essential appliances include lights, TV/internet, fridge and alarm system.

All solutions include applications, necessary hardware and installation.

We use tier one components from reliable manufacturers. They are of high quality, have good guarantee schemes and are produced with a focus on sustainability.

Our solution will make a serious dent in how much electricity you purchase from the grid, but does not take you off-grid.

Our solution will reduce your costs. In some months, the savings will be limited (potentially negative if your consumption is very low) and larger in others. How much you save depends on your consumption, and how much the installation produces. But do not worry, the future looks great for solar users.,

The installation will give you electricity for several decades. In this period, the electricity prices will increase, because of inflation and also because Eskom has to compensate for the loss of income due to reduced demand and to their high debt. This means that the math should improve over time.

Our solution is thus great for your pockets, and also for the environment. With us, you avoid the initial cost of capital, and you will save for years.

The cost of the technology will hopefully continue to decrease. On the other side, the cost of the installers will increase, so it won’t necessarily be beneficial to wait. Also, if you wait for two years, you will miss the savings from using our solution for two years in additon to the ongoing loadshedding.

Once you have placed your order and completed all requirements (signed contract, credit check and debit order mandate) we will reach out to schedule your installation date.

We cover many types of roof, but not all. When you show your interest, we will be able to tell you if we are able to assist.

For flat roofs, there will be an added cost for installation frames & ballast.

We recommend being at home or available on the phone on the installation date to make the process as smooth as possible. Also, if you are in an estate, we recommend you check the application process before the installation is scheduled.

The installation takes place on a date confirmed by you.

The solar panels will be mounted on your roof by a team of installers. This normally takes 1-2 days depending on your roof size and site accessibility.

The electrician then connects the system to your db board and puts the system into operation.

No problem here. We have qualified installers which will choose the right components for the weather conditions where you live.

Solar panels have a lifetime of up to 25 years. Batteries and inverters are guaranteed up to 10 years.

We will monitor your system and replace components at the end of their lifetime.

The technology is improving quickly, but it is already great today!

We will monitor the installation (you will also be able to do that). If something goes wrong, we will get an alert. We will then send a team to sort out the issue at no charge!

We will also track the performance of your installation against that of other users. Should your installation perform poorly, we will come and identify the issue and fix it.

Panels do get dirty. We will thus send a team to clean them up once a year , and have a general check of the installation at the same time.

Yes. After three years you will be able to purchase the installation at a price set in your contract.

You will then take ownership of the installation as is.

Hopefully this will not happen. If it does, you can opt out for a fee detailed in your contract.

We will then remove the installation from your property.

No problem. The new owner can take over the contract, purchase the installation according to the price detailed in the contract, or you can cancel the contract (at a fee) prior to the sale and we will remove the installation.

Absolutely. Our qualified team follows strict regulations. They will issue a Certificate of Compliance for the installation and take care of any application to the local authorities.

Unfortunately this is an unavoidable fact due to growing inflation.

Before July 2024, tarrifs escalate annually by no more than CPI (as latest reported at the time of escalation announcement); and

From July 2024, tarrifs will escalate annually in line with CPI (or at such other rate as may be notified in writing to the you with a 30 days' written notice).